On Friday, September 11, 2026, an issue occurred for a subset of customers using the AI Email Agent with Outlook, in which the integration became disconnected. The issue has now been resolved and affected services have been restored..
Impacted customers were sent an email indicating that their connection was interrupted. Our Engineering team has since restored all AI Email connections for customers who received a notification email.
Campaigns were automatically paused when the integrations were disconnected, and were automatically resumed once reconnected
If you continue to experience any issues please contact Support for assistance.